TCPA Compliance
Protecting Your Communication Rights
What is the Telephone Consumer Protection Act (TCPA)?
The Telephone Consumer Protection Act (TCPA) is a federal law enacted in 1991 to protect consumers from unwanted telemarketing calls, text messages, and faxes. The TCPA regulates how businesses can contact consumers and requires explicit consent before sending marketing communications.
At Turning Lands, we take TCPA compliance seriously and have implemented comprehensive policies to protect your communication preferences and privacy rights.
Key TCPA Protections:
- Express written consent required before automated calls or texts
- Right to opt-out at any time
- Restrictions on calling hours (8 AM - 9 PM local time)
- Prohibition of unsolicited marketing to cell phones
- Protection from pre-recorded voice messages without consent
- Maintained Do-Not-Call list compliance
Our TCPA Compliance Commitment
Turning Lands is committed to full compliance with TCPA regulations and respecting your communication preferences. Here's how we protect your rights:
1. Express Written Consent
We only send text messages or make automated calls to users who have explicitly opted in through:
- •Website opt-in forms with clear consent language
- •Keyword opt-in via SMS (texting START or JOIN)
- •Verbal consent during phone conversations (documented)
Your consent is always:
- Voluntary - Never required to use our services
- Clear - We explain what you're consenting to
- Documented - We maintain records of all consent
- Revocable - You can opt-out anytime
2. A2P 10DLC Registration
All our business text messaging operates through registered A2P (Application-to-Person) 10-digit long codes, verified through The Campaign Registry to ensure legitimate, compliant messaging.
3. Transparent Communication
Every text message we send includes:
- •Our company name (Turning Lands)
- •Clear identification of message purpose
- •Opt-out instructions (Reply STOP)
- •Help options (Reply HELP)
- •Link to SMS Terms & Conditions
4. Quiet Hours Enforcement
We respect your time and privacy:
- •No promotional texts before 8:00 AM local time
- •No promotional texts after 9:00 PM local time
- •Time zone detection based on your phone number
- •Emergency/transactional messages may override when necessary
5. Message Frequency Control
We limit our messaging to:
- •4-12 messages per month (based on your preferences)
- •Immediate opt-out processing
- •No spam or irrelevant content
- •Only messages relevant to your interests
Your Communication Rights
As a Turning Lands user, you have the following rights under TCPA:
Right to Consent
You decide if and how we can contact you. Your consent is always voluntary and never required to access our platform or services.
Right to Opt-Out
You can stop receiving text messages at any time by:
- •Replying STOP to any message
- •Updating preferences in your account settings
- •Emailing us at privacy@cash2closeland.com
- •Calling us at (800) 555-1234
We process all opt-out requests immediately (within minutes, not hours).
Right to Modify Preferences
You control your communication preferences:
- •Choose message frequency (high, medium, low)
- •Select notification types (offers, alerts, updates)
- •Set communication channels (SMS, email, or both)
- •Update preferences anytime in account settings
Right to Information
You can request:
- •Copy of your consent records
- •History of messages sent to you
- •Details about how your number is used
- •Information about our messaging practices
Right to File Complaints
If you believe you've received unwanted messages:
- •Contact us immediately at compliance@cash2closeland.com
- •File a complaint with the FCC: https://consumercomplaints.fcc.gov
- •Contact your state attorney general
- •Seek legal counsel if you believe violations occurred
Types of Messages We Send
We send three categories of messages, each with different consent requirements:
1. MARKETING MESSAGES
Requires: Express Written Consent
Examples:
- •New property listings matching your criteria
- •Promotional offers and deals
- •Market updates and trends
- •Weekly/monthly property digests
You must actively opt-in to receive these messages. We never send marketing messages without your explicit consent.
2. TRANSACTIONAL MESSAGES
Requires: General Consent (when you provide phone number)
Examples:
- •Offer submission confirmations
- •Account verification codes
- •Password reset links
- •Property inquiry responses
- •Closing/transaction updates
These messages facilitate transactions you've initiated and are necessary for service delivery.
3. INFORMATIONAL MESSAGES
Requires: General Consent
Examples:
- •Account status updates
- •Security alerts
- •Policy changes
- •Service announcements
These messages relate to your account and platform usage.
How to Stop Receiving Messages
Opting out is simple and immediate:
METHOD 1: TEXT "STOP"
Reply STOP to any text message from Turning Lands.
"You've been unsubscribed from Turning Lands messages. You will receive no further texts. Reply START to rejoin or call (800) 555-1234 with questions."
Alternative keywords that work:
METHOD 2: ACCOUNT SETTINGS
- Log into your Cash2Close Land Buyer account
- Go to Account Settings → Notifications
- Uncheck "SMS Notifications"
- Click "Save Changes"
METHOD 3: CONTACT US DIRECTLY
Email: privacy@turninglands.com
Phone: (800) 555-1234
Include your phone number and request to be removed from SMS communications.
After Opting Out:
- No more marketing messages
- May still receive critical account/transaction messages
- Can opt back in anytime (text START or update settings)
- Your account remains active and accessible
How We Protect Your Information
Phone Number Security:
- Encrypted storage of all phone numbers
- Access restricted to authorized personnel only
- Never sold or rented to third parties
- Secure transmission protocols (HTTPS/TLS)
Consent Documentation:
We maintain detailed records of:
- •When you opted in
- •How you opted in (web form, keyword, verbal)
- •IP address and timestamp of consent
- •Message history and delivery status
- •Opt-out requests and confirmations
Data Retention:
- •Active consent: Maintained while account is active
- •After opt-out: Records retained for compliance (4 years)
- •Account deletion: Phone data deleted per your request
TCPA Violations: Serious Consequences
We take TCPA compliance seriously because violations carry severe penalties:
Federal Penalties:
- •$500 per violation (per unwanted message/call)
- •Up to $1,500 per willful violation
- •Class action lawsuit liability
- •FCC enforcement actions
Your Legal Rights:
If you receive unwanted messages from Turning Lands:
- Document the messages (screenshots, date/time)
- Contact us immediately at compliance@cash2closeland.com
- File FCC complaint if unresolved
- Consult with legal counsel about your rights
- You may be entitled to statutory damages
Our Commitment:
We have zero tolerance for TCPA violations. If you believe you've received a message in error or after opting out, please contact us immediately so we can investigate and resolve the issue.
Related Policies
For complete details about our practices, please review:
Questions About TCPA Compliance?
TCPA Compliance Officer
Turning Lands
123 Main Street, Suite 100
Austin, TX 78701
compliance@turninglands.com
(800) 555-1234
Hours: Monday-Friday, 9 AM - 6 PM EST
To exercise your TCPA rights:
- •Opt-out: Text STOP or email privacy@turninglands.com
- •File complaint: compliance@turninglands.com
- •Request records: privacy@turninglands.com
Federal Communications Commission (FCC):
Consumer Complaints: https://consumercomplaints.fcc.gov
Phone: 1-888-CALL-FCC (1-888-225-5322)
Last Updated: December 20, 2025